Unused items are subject to return or exchange. Please contact the shop, by email, within 7 days of receiving your goods. If return or exchange is due to any reason other than manufacturing error the following will apply: Shipping and $5 restocking fee are non-refundable and a new shipping cost will be incurred if a new item will be shipping out. If it is a sole return, customer will pay shipping costs. Refunds will be issued upon return of item(s). Exchanges will ship out the day after. Covet cannot be held responsible for items lost, damaged or stolen in transit.